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How Can We Help ?
GENERAL QUESTION
A: Choose your products on kimikopet.com, add them to your cart and proceed to checkout. Select your delivery method and payment option, then confirm your order.
Contact our customer service as soon as possible at info@kimikopet.com .f the order has not yet been shipped, we’ll do our best to modify or cancel it.
Delivery
A: Typically 1–5 working days. You’ll receive a tracking link once your order is dispatched.
A: Yes, we ship to EU/EEA countries. Delivery times and costs vary by destination.
A: Delivery costs are shown at checkout before you confirm your order.
Payments
A: We accept major credit cards, Finnish online banking, PayPal and other secure methods listed at checkout.
Yes, all payments are processed through secure, PCI-compliant gateways.
Returns & Refunds
A: You have 3 days to return unused products in their original packaging. Contact our customer service for instructions.
Once we receive and inspect your return, we refund the purchase price (including standard delivery costs) to your original payment method.
Other
Email us at asiakaspalvelu@kimikopet.com
or call +358 … (Mon–Fri [hours]). We’re happy to help in English or Finnish.
